Secure Support Starts with Verified Identity.

Helpdesk Authentication That Builds Trust, Instantly
Empower your service teams to verify users with confidence through biometric authentication and identity authorization platforms—reducing fraud, improving compliance, and enhancing the customer experience.

The Helpdesk Is the New Front Line of Security

Every password reset, account recovery, or access request that flows through your support center represents a point of risk. With social engineering attacks on the rise, traditional helpdesk verification methods—security questions, PINs, and tokens—are no longer sufficient.
Fingerprint Cards (FPC) delivers a biometric-first approach to helpdesk authentication, combined with a decentralized identity authorization network platform that enables real-time identity verification at scale.
With our solutions, support agents can:

Instantly verify a caller’s identity via fingerprint
Authenticate without knowledge-based questions
Maintain full audit trails for every support interaction
Reduce account recovery fraud and support overhead

Secure Helpdesk Authentication

Biometric Identity Verification

Authenticate users via fingerprint scan—on-device or through secure biometric smart cards—to ensure only the rightful account owner can proceed.

Identity Authorization Network

Tap into a secure, federated network for real-time identity confirmation, without storing or transmitting raw biometric data.

Agent & End-User UX Integration

Seamlessly integrates into helpdesk software (e.g., CRM, ticketing systems) with intuitive workflows for both agents and users.

Fraud Reduction

Eliminate identity spoofing, shared account abuse, and social engineering attempts by tying identity verification to biometrics.

Improved Compliance

Meet KYC, GDPR, and NIST requirements with a verifiable, auditable identity trail for every helpdesk interaction.

Faster Resolutions

Drastically reduce time-to-resolution for access recovery, password resets, and system unlocks.

Reusable for Other Use Cases

Extend the same biometric credentials to support remote access, workstation login, and secure onboarding.

Available Products

Fingerprint Sensors

Our fingerprint technology powers billions of authentications across the globe - from mobile devices to border control systems.

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Iris Authentication

Unlock a new level of biometric security with contactless, high-accuracy iris recognition, designed for the world’s most demanding environments.

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Facial Recognition

AI-powered facial recognition for fast, secure, and contactless identity verification - from mobile apps to airport terminals.

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Identity Cloud

A fragmented and distributed approach to storing and managing biometric templates, built for security, compliance, and privacy at scale.

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Where to buy

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